Archive for the 'consumer protection' Category

Consumer Protection in the Form of a Used Car Lemon Law

Monday, January 21st, 2008

Lemon law was created to protect consumers from faulty and defective automobiles. Used car lemon law refers to legal support to consumers from buying used cars that turn out to be lemons. According the used car lemon law, the dealer needs to provide a written warranty. The written warranty as per used car lemon law ensures that the dealer shall repair, free of charge, any defects in covered parts or, at the dealer’s option, provide reimbursement for the reasonable costs of such repairs. If the dealer is unable to repair the car after a reasonable number of attempts, then according to the used car lemon law consumer is entitled to a full refund of the purchase price.

Several norms govern the enactment of the used car lemon law. Different states have different used car lemon law. Some states in United States do not enforce used car lemon law. Various norms for used car lemon law are that the vehicle should have been purchased, leased or transferred after eighteen thousand miles of operation or two years from the date of original delivery, whichever occurs earlier.

The vehicle under used car lemon law should also have been leased from the same state where the law is enforced. The purchase price of the vehicle under used car lemon law should have been purchased or leased at least at a price of $1500. The vehicle should be primarily for personal use and should have been driven 100,000 miles or less at the time of purchase or lease.

According the used car lemon law it should be primarily for personal use or for the use of family or household purpose. Used car lemon law is not applicable to cars purchased from individuals or independent sellers.

Under the used car lemon law, a dealer is any person or business which sells or leases a used car after selling or leasing three or more used cars in the previous twelve month period. Banks or other financial institutions, except in the case of a lease, are not included. Similarly, a car purchased from a retail auto auction is also covered. In such a case the auction company should be registered with the Department of Motor Vehicles. During any sales by an auction company or the dealer, the seller must provide the lemon law warranty at the time or before the sale. In cases where a dealer fails to give you the written lemon law warranty, the dealer is nevertheless considered to have given the warranty and you are entitled to all the protections under the law.

The used car lemon law sets only the minimum obligation for the dealers. However, a dealer may choose to provide additional warranty or may limit the coverage of the vehicle under warranty. The exclusion may include service or repair asked for due to consumer negligence, vandalism negligence, collision, abuse or theft, etc. Exclusion can also be for motor tune-up or repairs asked if the odometer has been tampered. There can be other several exclusions depending upon the dealers warranty provided.

Different states have different contact points or toll free numbers where the consumer can obtain free information about used car lemon law. One needs to check out the contact numbers for a particular state where the used car lemon law needs to be enforced.

Earl Powers, US Lawyer and Used Car Lemon Law expert - focusing on Car Lemon Laws and State Lemon Laws

Tags: Car Lemon Laws, , , , , , Lemon Law, Lemon Law Attorney, Lemon Law Lawyers, State Lemon Laws, Used Car Lemon Law

Consumer Protection Division at FTC Misrepresents Fact on SPAM

Sunday, January 20th, 2008

Is it true that the United States of America Department of Justice Federal Trade Commissions Consumer Protection Divisions Anti-SPAM Group has misrepresented facts to the United States Congress again? How can an agency with such a long name be a lie? What reason could they have in misrepresentation and deception? Could it be next year’s budget? Are they trying to hide their dismal and piss poor performance from the American People?

Did they think for one second that the computer users in the United States and the Taxpayers would fall for such hokum? Do they think we are as stupid as they are? Do they think that all people have lead in their water like they do in Washington D.C.? Do they somehow believe that they are smarter than we are? That we might deny the observations and truth of the number of junk email SPAMs in our own in boxes?

Do they really believe they can pull a fast one on Congress, the Bush Administration and the American People too? Haven’t they ever heard that you cannot fool all the people all the time? Don’t they have the ethics to work in the Justice Department with the motto; Truth, Justice and the American Way?

Should we just throw the entire Department of Justice Federal Trade Commissions Consumer Protection Divisions Anti-SPAM Group in prison for lying to the American People? You decide, as I have no comment on the matter. Think on it.

Lance Winslow

Tags: can spam act, , , , , , congress, Department of Justice, federal trade commission, ftc, taxpayers

Becoming An Empowered Consumer

Saturday, January 19th, 2008

How many times have you said to yourself”I just wish that company would treat me like they appreciated my business!”?

For many years I trained Customer Service Reps at a large corporation. There is no doubt that it was during those years I personally became a consumer with rather high standards and expectations. It was also during that time that I realized my only point of power (as a consumer) was to take my business elsewhere if I didn’t get the treatment I deserved. While it may not sound like much, take a minute and add it up!

How much do you spend at your grocery store in a year?

How much do you spend at your local gas station in a year?

How much do you spend at your Dr.’s office in a year (make sure to include what your insurance pays)?

Are you surprised?

Whether we consciously think about it or not, we are all consumers of companies and businesses who profit because we choose to do business with them. The key word here is “choose”, and we’ll talk about that later.

Some of the smallest businesses do a fabulous job teaching their employees how to treat their customers. Maybe it’s the place you stop for coffee on the way to work in the morning. You go in, the coffee is hot and fresh, it’s neat and tidy, the cashier has a big smile (even if it’s really busy), and they even take the time to thank you for your business.

Then there are some of the larger companies (not all). They have mission, vision and values statements on the walls. In the employee lounge area there are posters that say something about their commitment to quality and service. Yet, when you reach the customer service or check out person, they appear lifelessno enthusiasm, no eye contact, and virtually no acknowledgementand god help you if you inconvenience them by asking for an explanation or a price check.

Decide right now to become an empowered consumer and give your business to those who treat you like they appreciate your business. Here’s a strategy to get you there:

  1. Create a list of all the places you do business. Don’t forget to include subscriptions, financial institutions, and even your handyman.

  2. Next, rate your satisfaction with each business on your list (5= Very Satisfied - 1= Not Satisfied).

  3. Review your ratings.

  4. If there are ratings of 1 or 2, take your business elsewhereimmediately.

  5. Businesses you rated 3 should be considered in the danger zone. If you choose to stay with them, at least give them some feedback on what they can do to improve. Review them again in 6 months.

  6. Repeat the process annually.

My pointyou deserve to be treated with respect and appreciation, and you have a CHOICE! If you exercise that choice, you serve us all as consumers. Don’t settle for less!

About The Author

Lora J Adrianse is the owner of Essential Connections. She is a Coach, Consultant and Facilitator who specializes in the development managers and business owners. She recently left a long-term corporate career to focus on her passion for helping others bring out the best in themselves through the use of Emotional Intelligence. She can be reached through her website www.connectionscoach.com; Coach@connectionscoach.com

Tags: business, , , , , , , , coaching, consumer protection, consumer rights, consumers, csm, customer service, management

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